Aruba User Experience Insight (UXI) is a cloud-based service assurance solution that validates network health and troubleshoots problems that affect day-to-day user experience. Ideal for campus and branch environments alike, UXI assumes the role of an end-user, evaluating the performance, connectivity, and responsiveness of network infrastructure as well as internal and external services such as corporate ERM or Office365 applications. This outside-in perspective is presented through a simple, intuitive dashboard that provides a proactive way to solve problems before they impact the business. UXI is easy to configure, deploy and manage, and immediately begins providing insights once sites are online.
UXI is part of Aruba's AIOps solution and leverages machine learning to surface critical problems through onsite sensors and a learning alert system. Sensors mimic user and IoT behavior by accessing and using applications like Netflix or Skype for Business. When issues arise, AI Alerts bubble up only anomalous performance problems that require attention, eliminating alert fatigue. Comprehensive user and application experience data is displayed, and helps IT quickly and proactively fix problems and optimize experiences without frustrating and time-consuming troubleshooting.
Examples of available insights and outcomes include:
Device association: All stages of connections including authentication, DHCP and DNS helps identify where in the process users may experience problems.
End-to-end app responsiveness: Continuous visibility into the responsiveness of internal and cloud-hosted applications by location that gets in front of issues where there are no dedicated IT resources.
AI Alerts: Near real-time insight per area into critical services that require IT attention, such as guest portal load times, slow application performance, bad VoIP quality, packet loss and outages that IT can use to quickly troubleshoot issues. Alerts can also trigger external applications like ServiceNow and Slack using Webhooks.
APPLICATION AND NETWORK MONITORING
The UXI sensors monitor on-premises, data center and cloud based enterprise applications. Customers can configure the sensor to log in and out of mission critical web applications, click links, fill out forms and perform various web interactions - just like real users do. The UXI dashboard will report on the overall health of these applications including success, failure and transaction times. UXI sensors also come with an extensive library of pre-configured popular tests such as Dropbox, YouTube, Slack and Netflix.
UXI sensors use dynamic packet captures that are uploaded to the cloud when issues are detected. The packet capture data is invaluable for troubleshooting issues in depth and arriving at root cause without having to visit the site. Reported data includes: connectivity, throughput, latency, jitter, packet loss, web server response time, web application transaction time and VoIP MoS.
SECURE TO THE CORE
UXI has been built from the ground up to ensure complete network security and privacy. Features include:
- Data encryption at rest and in motion, and all communication using TLS
- Hashing to conceal network access credentials
- Unique Identities and Access Management (IAM) keys
- No SSID bridging nor externally-accessible logic ports (SSH and in-bound Telnet are disallowed)
- Security validation by independent vulnerability and penetration assessments